Privacy Policy for Local Pro – Garage Door (SSL LLC)

Last Updated: April 15, 2025

This Privacy Policy explains how SSL LLC (“we,” “us,” or “our”), operating the website localpro-garagedoor.com and other similar websites under the Local Pro – Garage Door brand (collectively, the “Website”), collects, uses, discloses, and protects your information when you visit our Website or interact with our services. We are committed to protecting your privacy and ensuring transparency about our data practices.

1. Information We Collect

We collect information about you in the following ways:

a. Information You Provide

When you contact a service provider through our Website by making a phone call, we collect:

Phone number you use to place the call.
Any other information you voluntarily provide during the call (e.g., details about the service you need).

b. Automatically Collected Information

When you interact with our Website or advertisements, we may collect:

Advertising and campaign data, including Google Ads campaign details (e.g., campaign name, ad group, keyword).
Location information, such as state, city, or ZIP code, based on your interaction with our ads or Website.
Call-related data, such as the time, date, and duration of the call, collected via third-party call tracking services (e.g., CallRail or Ringba).
Technical information, including your IP address, browser type, device type, and other standard web analytics data (e.g., via cookies or similar technologies).

We do not collect sensitive personal information beyond what is necessary to connect you with a service provider.

2. How We Use Your Information

We use the information we collect to:

Facilitate phone call connections between you and home service providers (e.g., plumbers, HVAC technicians, garage door repair professionals) through our affiliate network.
Track and optimize our advertising campaigns (e.g., Google Ads) to improve our services.
Analyze Website usage and performance to enhance user experience.
Comply with legal obligations or respond to lawful requests.

We do not use your information for follow-up communications or marketing unless you explicitly consent to such contact.

3. How We Share Your Information

We share your information only in the following circumstances:

With Our Affiliate Network: We share your phone number and call-related details with our affiliate network, which distributes the call to a local service provider based on your location and service needs. The affiliate network may have its own privacy policies governing how it handles your information.
With Call Tracking Services: We use third-party services like CallRail and Ringba to route calls and collect campaign data. These providers process call-related information on our behalf and are bound by contractual obligations to protect your data.
With Google: Campaign-related data (e.g., keywords, location) is shared with Google to optimize our advertising efforts, but this data is aggregated and not tied to your personal identity.
Legal Compliance: We may disclose information if required by law, such as in response to a court order, subpoena, or government investigation.

We do not sell your personal information to multiple buyers or third parties for marketing purposes. Your phone call is routed directly to a single service provider via our affiliate network.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies (e.g., pixels) to collect technical and advertising data. These technologies help us:

Understand how you interact with our Website and ads.
Measure the effectiveness of our advertising campaigns.
Improve Website functionality.

You can manage cookie preferences through your browser settings, but disabling cookies may affect your experience on the Website.

5. Your Privacy Rights

Depending on your location (e.g., California residents under the CCPA), you may have certain rights regarding your personal information, including:

Right to Know: Request details about the personal information we collect, use, or share.
Right to Delete: Request deletion of your personal information, subject to legal exceptions.
Right to Opt-Out: Opt out of the sale of your personal information (note: we do not sell your information).

To exercise these rights, contact us at hvactoday.com@gmail.com. We will respond within the timeframes required by law (e.g., 45 days for CCPA requests). We do not discriminate against users who exercise their privacy rights.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy (e.g., connecting you with a service provider, optimizing campaigns) or to comply with legal obligations. Call-related data is typically retained for 6 months for analytics purposes, after which it is deleted or anonymized.

7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Website may contain links to third-party websites (e.g., service providers or our affiliate network). We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any information.

9. Children’s Privacy

Our Website and services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our Website with the “Last Updated” date. Please review it periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

SSL LLC
[Insert mailing address if applicable]
Email: hvactoday.com@gmail.com